Contact Us

We’re Here to Help!

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Pilgrim’s Customer Service Department is here to assist you.

Port-de-Bouc Tell Us What You Think
Can we do something better? If you have a suggestion, we want to hear it.

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Find instructions for every one of our products that needs assembly.

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Register your Pilgrim product and activate its warranty.

Product Warranty
We stand behind our products. Pilgrim has a Lifetime Guarantee on the materials and workmanship of our products. For more information about Pilgrim’s warranty information, follow the Product Warranty link.

Give a little and get a lot.
Thank you for your purchase!
We hope you will get many years of enjoyment from your handsome new Pilgrim fireplace accessory.Show us your style by sending us a picture(s) of your new Pilgrim product on display in your home and you will be entered into a monthly drawing for a full refund of your purchase price!Simply e-mail your photos to CustomerService@PilgrimHearth.com. Thank you for doing business with us.

Replacing a Part
If you need a part for a Pilgrim product, you can order it here.

E-Mail Customer Service
CustomerService@PilgrimHearth.com
Customer Service Hours
Monday thru Friday
8:00am – 4:30pm Pacific

Pilgrim Home & Hearth Alliance LLC
5600 Imhoff Drive, Suite G
Concord, CA 94520